If you would like to return an item please email us firstname.lastname@example.org or call 1-855-PRYMAXE (779-6293) to request a return form to be emailed to you.
You can also download a return form here - All INTERNATIONAL sales are FINAL
60 Day Satisfaction Guarantee on All Pedal Purchases
If you are not 100% satisfied with your pedal purchase you can return it within 60 days of the original purchase date and receive a full refund.
30 Day Satisfaction Guarantee on All Amplifier and Guitar Purchases
If for any reason you are not satisfied with your amplifier or guitar purchase you can return it within 30 days of the original purchase date for a full refund minus a 10% Restocking Fee.
*All guitar and amp orders over 1500.00 have only 48 hour approval. Please read below for all restrictions.
All Used/Vintage Sales are FINAL
All International Sale are FINAL
All Accessory Sales are FINAL
This includes all pickups, strings, picks, pedalboards, tuners, ect.
*All returned items must be received in BRAND NEW UNUSED CONDITION. All items must be returned in their original packaging will all warranty cards, paperwork, accessories, stickers, and other materials originally shipped to you. If any item is returned in undesirable condition or missing any of the articles above a 25% restocking fee will be charged or the package will be refused. Please do not attach shipping labels directly to manufactures boxes and use a trackable method of shipping. All guitars and amps over 1500.00 come with only 48 hour approval. After the guitar or amp is received you have 48 hours to contact us and request a return form if you wish to return the item. We process all returns with a few business days after the returned package is received and inspected.
Special / Custom Orders
All special or custom orders placed for a product not currently in stock will require a 25% non refundable deposit. The item is not eligible for returns or exchange.