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Return Policy

100% Free Shipping And Free Return Shipping
Prymaxe is proud to offer FREE RETURN shipping on all domestic pedal, amplifier, and guitar orders within 14 days of the purchase date. So if you’re not 110% satisfied with your purchase for any reason at all send it back for a full refund; we will cover the cost of shipping in both directions.

Need more time? No problem! We offer a WORLDWIDE 60-day satisfaction guarantee for all pedal purchases, and a 30-day satisfaction guarantee for all guitar and amplifier purchases. This industry-leading return policy is just another reason why Prymaxe is the leader in online retailing and the go-to shop for all of your gear needs.

If you would like to return an item please email us at returns@prymaxevintage.com or call 1-855-PRYMAXE (779-6293) to request a return form. You can also download the return form here but please email or call for your PREPAID return label. 

60-Day Satisfaction Guarantee on All Pedals
If you are not 100% satisfied with your pedal you can return it within 60 days of the original purchase date for a full refund. If an item is not received and processed within the 60-day window, you will only be issued store credit minus all relative fees. The prepaid return offer is only valid for 14 days after the purchase date. International returns will be refunded minus all actual shipping charges and the free return offer is NOT valid on any order.

30-Day Satisfaction Guarantee on All Amplifiers and Guitars 
If for any reason you are not satisfied with your amplifier or guitar purchase, you can return it within 30 days of the original purchase date for a full refund. The prepaid return offer is only valid for 14 days after the purchase date.

All Accessory Sales are FINAL
This includes all pickups, strings, picks, pedalboards, tuners, etc.

All Clearance Sales are FINAL
All NEW items returned must be in BRAND NEW condition with zero signs of wear or use and must be returned in the original packaging with ALL materials (free items, warranty cards, plastic, pouches, manuals etc etc.) If item is received in subpar condition a 25% restocking fee will be charged without warning so please take care of the item if you’re not planning to keep it. You must request a prepaid return label within 14 days after the purchase date if you want to take advantage of that offer. After the 14 day free return window expires you have up to 60 days for pedal returns and 30 days for amplifier and guitar returns from the purchase date. All accessory sales are final. All returns should be insured by the buyer and sent via UPS, Fedex, or USPS with tracking. All international returns will be refunded MINUS all actual shipping charges. Please do not attach tape or labels to the item box please us a packing box to return the item.

Special / Custom Orders 
All special and custom orders placed for a product not currently in stock will require a 25% non-refundable deposit. The item is not eligible for return or exchange.

Please Note: It typically takes a few business days for all credit card refunds to be processed and reflected on your statement. This means that it takes a few extra days after the delivery of your returned item for the refund to show in your account.

 *****Prymaxe Vintage LLC reserves the right to deny free return shipping if the policy is abused.